The following lists who is responsible for and who to contact about snow clearing at:
Bus stops with shelters – contact OC Transpo
Call 613-560-5000 or complete their online feedback form
Bus stops without a shelter – contact the City of Ottawa
Please call 3-1-1 (613-580-2400) if the issue is related to the following:
- An immediate hazard to people or property
- Personal accessibility
On-line: Report a problem with a road, sidewalk, or pathway (winter)
Community Mail Boxes – contact Canada Post by phone or on-line (scroll to the bottom of the page and create a service request).

When should I call?
The City requests that residents give them the time needed to clear the snow before calling about issues with show clearing.
