There are now easier ways to report an outage with Hydro Ottawa. Since January 23, 2024, anyone can report an outage, whether they are a Hydro Ottawa customer or not, for any location within their service territory. All you need is a valid email address. Outages can also be reported online, via the Hydro Ottawa App, or by calling our 24/7 outage line at 613-738-0188.To learn more about how to report an outage and the other services we offer, visit the Hydro Ottawa Outage Centre page.
Eligibility of net-metering customers to Ontario’s Customer Choice program
As of January 1, 2024, net-metered customers, who are billed under the Ontario government’s Regulated Price Plan (RPP), can now choose between three rate plan options: Time-of-use, Tiered or Ultra-low overnight prices.
To switch between rate plans, net-metering customers must notify Hydro Ottawa by completing a rate selection form.
For more information, visit the website.
Distribution rates changed on January 1, 2024
| Residents can get financial assistance. If you’re behind on your electricity bill, you may qualify for funding. Visit the financial assistance page to see what programs Hydro Ottawa have to offer. |
