Reporting issues to the City
Councillor’s offices receive many phone calls and emails from residents on a daily basis that are related to issues that residents themselves have the ability to get addressed without having to contact their Councillor. Whether it’s related to a parking violation, pothole, park maintenance, or a street light. These can be done by reaching out to ServiceOttawa to request services from the City, be it online at Ottawa.ca/311, by phone at 3-1-1, or in-person at a Client Service Centre.
There are many ways that residents can advise staff of an issue that requires action from the City:
Online:
The quickest and most cost-effective way for residents to submit most service requests is online, either at Ottawa.ca/311 or with the mobile app, under Report or request. Service requests submitted through this channel are sent immediately and directly to the appropriate City crews for action.
Email:
Members of the public can email the City at 311@ottawa.ca.
Phone:
Members of the public can telephone 3-1-1 (613-580-2400).
The 3-1-1 Contact Centre is open 24 hours a day, every day of the year, including holidays.
When a service request (SR) is made by a resident the City staff person at 311 who receives the issue/concern will triage it onto the appropriate department and provide the resident with an SR number so that they may have the ability to track the status of the request and follow up if needed. I encourage residents to copy my office when emailing 311 as this will give my staff and I the chance to help follow up if needed.
