Pandemic Information for Tenants
Financial assistance and supports for rent arrears
Some residents may be struggling financially due to the COVID-19 pandemic, which may put some households at risk of eviction because of unpaid rent. The ban on residential evictions has now ended, and the Landlord & Tenant Board is processing eviction applications again. To prevent possible eviction, it is important to keep rent payments up to date.
If you are behind on your rent or at risk of eviction because you did not pay your rent due to COVID-19, you may qualify for emergency financial help. Please contact us at the City of Ottawa and we will assess your situation to see if you qualify for financial help.
How to apply
If you are not receiving Ontario Works or Ontario Disability Support Program (ODSP), you can apply online or by phone:
Apply by phone
- Call 3-1-1, select language, then press 4 for Social Services, and 3 to speak with an agent.
If you are receiving Ontario Works or ODSP:
- Call your caseworker or
- Call 3-1-1, select language, then press 4 for Social Services, and 2 to speak with a verification specialist.
For information on housing loss prevention, contact the following agencies for help: