Novel Coronavirus (COVID-19) Update
Refer to the Ottawa Public Health site for the most up to date information about the Novel Coronavirus.
Useful phone numbers: Please note that the current call volume is high
- Public Health Agency of Canada: 1-833-784-4397
- Tele-health Ontario: 1-866-797-0000
- Ottawa Public Health: 613-580-6744
- Distress Centre: 613-238-3311
- Municipal Services: 3-1-1 or 613-580-2400
- Emergency Consular Assistance: 613-996-8885 (call collect) or email: firstname.lastname@example.org
Be sure not to become a victim of telephone or online fraud. If you receive a call from “Service Canada” asking for your Social Insurance Number this is FAKE. Click here for advice on how to protect yourself.
The city will be opening its first COVID-19 Community Assessment Centre at the arena at Brewer Park (the rink).
Ottawa Public Health (OPH) is taking proactive measures in the COVID-19 response by partnering with The Ottawa Hospital and CHEO to open a COVID-19 Assessment Centre. The arena will be used exclusively for the purpose of COVID-19 assessments and testing.
The first COVID-19 Assessment Centre opened on March 13th at the Brewer Arena, located at 151 Brewer Way. The facility will be open from 9 am to 8 pm, daily. Additional COVID-19 Assessment Centres may open later as needed.
The centre will be operated in collaboration with The Ottawa Hospital and CHEO — serving the larger public health needs of Ottawa. It will provide assessment and testing for children and adults.
The Assessment Centre is for individuals who have:
- Returned from international travel AND are displaying symptoms associated with COVID-19, including:
- fever and/or
- new or worsening cough
- Had contact with someone diagnosed with COVID-19 in the past 14 days AND are displaying symptoms associated with COVID-19, including:
- fever and/or
- new or worsening cough
Do not bring well children or other healthy members of the community (e.g. friends, neighbours, drivers) into the Assessment Centre.
All City of Ottawa community-based and recreational activities are redirected from Brewer Arena to other locations. The only residents using the arena will be those seeking assessments. This will ensure there is no cross-contact between facility users and those who are requesting assessments. There is no risk to the surrounding community. Currently, Brewer Pool remains open.
How can you protect yourself and your family?
To reduce the spread of germs including the flu and the novel coronavirus (COVID-19) we recommend that you:
- Wash your hands often with soap and water for 20 seconds, or use a greater than 60% alcohol-based hand sanitizer
- Avoid touching your eyes, nose, and mouth unless you have just washed your hands
- Cover your cough and sneeze with a tissue or into your arm, not your hand
- Stay home if you are sick and don’t visit people in hospitals or long-term care centres
- Practice physical distancing – keep 2 metres apart. No handshaking no hugging.
- Open doors with your closed fist or hip – do not grasp the handle with your hand, unless there is no other way to open the door. Especially important on bathroom and commercial doors.
Take care of yourself: It’s OK to NOT be Ok. Please know that help is available, and we encourage you to reach out to Distress Centre of Ottawa to connect with someone at 613-238-3311.
What to do if you think you have been exposed to COVID-19
COVID-19 can cause very mild to severe illness consisting of fever, and/or cough, other upper respiratory tract infection symptoms and difficulty breathing (shortness of breath).
If your symptoms are MILD:
If your symptoms are SEVERE:
- If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre. Go to the nearest Emergency Department or call 911.
If you have any further questions about COVID-19 you can talk with your health care provider or call 613-580-6744 to speak to a public health nurse. NOTE THAT OPH IS CURRENTLY EXPERIENCING HIGH CALL VOLUME.
Travel and International Efforts
Refer to the Government of Canada’s active health travel notices.
Canada also has a number of standard border measures in place to prevent communicable diseases from being introduced to or spreading in Canada. Additional measures have been implemented, including
- Screening travellers returning from the affected areas and given messaging about how to take precautions to limit exposure to others if they develop symptoms in the 14 days after their return.
- messaging on arrivals screens at international airports reminding travelers to inform a Border Services Officer if they are experiencing flu-like symptoms.
- In addition, a health screening question has been added to electronic kiosks.
Entry screening alone is not a guarantee against the possible importation of this new virus but it is an important public health tool, as the strategy remains to detect cases when they enter Canada.
We continue to recommend that residents read and share updates from credible sources such as:
- Ottawa Public Health
- Twitter: https://twitter.com/ottawahealth
- Facebook: https://www.facebook.com/ottawahealth/
- Web: https://www.ottawapublichealth.ca/coronavirus
- Ontario Ministry of Health
- Twitter: https://twitter.com/ONThealth
- Facebook: https://www.facebook.com/ONThealth/
- Web: https://www.ontario.ca/page/2019-novel-coronavirus-2019-ncov
- Health Canada / Public Health Agency of Canada
- Twitter: https://twitter.com/GovCanHealth
- Facebook: https://www.facebook.com/HealthyCdns/
- Web: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
On December 31, 2019, a cluster of cases of pneumonia in Wuhan, China (Hubei province) was reported to the World Health Organization and the cause has been confirmed as a new coronavirus that has not previously been identified in humans. The current situation is evolving. More information is expected to emerge in the coming days and weeks. New information is becoming available daily and a clearer picture is being formed as this information is analyzed by provincial, national and international health agencies.
The Public Health Agency of Canada (PHAC) is working with international partners, including the World Health Organization (WHO), to actively monitor the outbreak originating in Wuhan, China. Similarly, Ottawa Public Health (OPH) continues to monitor information on this viral outbreak and is following the guidance from provincial and federal health authorities.
It is still recommended to get your flu shot if you haven’t already as the flu virus is still circulating in the community.
Given that this situation is evolving, and more information is expected to emerge over the coming days, OPH is continuing to monitor the situation, and will provide updates as more information becomes available and/or is necessary.
For more information on this and other topics refer to Ottawa Public Health.