On Tuesday, March 24th, the Ontario government announced its decision to suspend winter Time-of-Use electricity pricing and periods.
Effective immediately, Ontario electricity customers will pay only the off-peak rate (10.1 cents/kWh) for the electricity they consume. During this 45-day period, farms, small businesses and residential customers will not be billed at on-peak (20.8 cents/kWh) or mid-peak (14.4 cents/kWh) rates.
Hydro Ottawa has already taken the following measures to support customers, including:
- Extending the provincial winter disconnection ban scheduled to end on April 30, 2020, by an additional three months (July 31, 2020) for all residential and commercial customers;
- Reminding customers experiencing financial hardship that we offer several financial assistance programs, including emergency relief;
- Offering flexible payment plans in order to provide customers with more time to pay outstanding balances on their account if needed; and
- Suspending all collection actions until July 31, 2020.
