At Pinecrest-Queensway Community Health Centre, the health, safety and wellbeing of our employees and clients is our top priority. Here is how we are responding to Coronavirus (COVID-19).
What are were doing here at PQ and our sites?
As a result of the evolving situation regarding the COVID-19 Pandemic, our sites at 1365 Richmond Road and 4100 Strandherd Drive are now closed on Tuesdays and Thursdays with only essential services delivered on site Mondays, Wednesdays and Fridays, from 8:30 to 4:30 (closed from 12-1pm). All other services are being modified and delivered through alternative means and will resume when it is deemed safe to do so under the guidance of the Ottawa Public Health and the Government of Ontario.
Primary Care medical clinic appointments are affected. We are only seeing clients already registered with the clinic. All previously scheduled non-essential appointments will be postponed or changed to a telephone appointment. Only essential in person appointments will be held in the clinic (Monday, Wednesday or Friday). DO NOT VISIT the clinic without an appointment. Do not bring other family members or friends to appointments unless you need special assistance.
Phone appointments are available Monday to Friday. We no longer offer clinic evening hours until further notice.
If you need a medication refill, ask your pharmacy to fax us a request.
All future appointment requests will be triaged by a nurse before booking. If you are a clinic client at our Pinecrest-Queensway CHC site at 1365 Richmond Rd, Ottawa ON, please call 613-820-2001 (Monday to Friday, 8:30 to 4:30, closed from 12-1pm).
If you are a clinic client at our South-Nepean CHC site at 4100 Strandherd Drive, Ottawa (Barrhaven) ON, please call 613-288-2820 (Monday to Friday, 8:30 to 4:30, closed from 12-1pm).
Assertive Community Treatment Team (ACTT)
To connect with our Assertive Community Treatment Team, please dial 613-820-4922 extension 3369. If you are an ACTT client calling after-hours, please call the after-hours number you have been provided.
If you are breastfeeding and in need of additional support, please leave your name and phone number at 613-820-4922 extension 3604. Our Lactation Consultant will call you back. Please note our Lactation Consultant hours are Tuesday to Friday, 8:30 to 4:30.
Our tax clinics have been postponed until further notice. For inquiries dial 613-820-4922 extension 3525.
We are continuing to provide employment services for both job seekers and employers. Services are being offered in a virtual capacity through telephone, email, texting and video conferencing. Job seekers and employers can reach out for service through phone at 613-288-3880 or by email at email@example.com
The three food banks supported by PQCHC continue to run on a modified schedule and program. Services are accessed by appointment only and available to those people living in the catchments assigned to each location. New food bank users can find more information about access by contacting the Ottawa Food bank for more information about services and locations: https://www.ottawafoodbank.ca/contact-us/
For a list of known services and supports in the community, click here
System navigation and information
For more information about available services and supports, dial 613-820-4922 extension 3040. Please note this is not a crisis or counseling line. If this is an emergency, dial 911.
If you are feeling distressed, the Ottawa Distress Centre is there to help. They can be reached at 613-238-3311.
Community Assessment Centre
The first COVID-19 Assessment Centre is now open at the Brewer Arena, located at 151 Brewer Way. The facility will be open from 9 am to 8 pm, daily.
You should come to the Assessment Centre, not the Emergency Department, if:
You have a new or worsening cough and/or fever, and
- In the past 14 days have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19.
- Do not bring well children or other healthy members of the community (e.g. friends, neighbours, drivers) into the Assessment Centre.
For more information
You can stay informed about COVID-19 through Ottawa Public Health and its website which has up to date notices, and a section for Frequently Asked Questions and Answers: https://www.ottawapublichealth.ca/en/index.aspx