Please call 3-1-1 if the pothole issue is related to the following:
- Construction activity (square or rectangular cut in road)
- An immediate hazard to people or property
- Personal accessibility
- A traffic-related issue (such as traffic signals or traffic signs)
For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.
Filing a Claim with the City
If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Ottawa.
Typical claims include requests for compensation for injuries from slipping on a sidewalk, foundation damage from City trees, damage to cars due to potholes, and accidents with City vehicles.
LINK: Claims to the City