On November 20th 2019, the Transit Commission received a report on Para Transpo’s online services implementation plan. The report outlines how online services will be delivered to customers, including enhanced features such as online trip-tracking.
OC Transpo will implement online services for Para Transpo customers in two stages:
- In stage one, an interim online booking system will be available to a test group by the end of 2019, and will be available to all customers in early 2020. This interim solution will allow customers to avoid the phone queue while OC Transpo works with a software supplier to develop a robust online solution.
- In stage two, a full suite of online services will be released in phases to Para Transpo customers by the end of 2020.
The full suite of online services will provide Para Transpo customers with a self-serve option to access a variety of Para Transpo services, such as making a next-day or subscription booking, on a computer or mobile app. It will also enable customers to track their booked trip and receive an estimated time of arrival, based on vehicle location data.
A copy of the O-Train Line 1 and Bus Service Update presentation is available on the O-Line Blog.