OC Transpo ran Operation Mask Up in October to help change the behaviour of the small number of customers failing to comply with OC Transpo’s mandatory mask policy. Between October 9 and 23:
- 48 customers were denied access to the system for refusing to wear a mask
- 10 customers were fined for not wearing a mask
- 602 customers were told to adjust their masks as they were not wearing them properly
- 33 customers had medical exemptions
- 25 written warnings were issued prior to switching to the issuance of fines on October 13
