Reporting issues to the City
Every day, thousands of residents reach out to ServiceOttawa to request services from the City, be it online at Ottawa.ca/311, by phone at 3-1-1, or in-person at a Client Service Centre.
There are many ways that residents can advise staff of an issue that requires action from the City.
Online:
The quickest and most cost-effective way for residents to submit most service requests is online, either at Ottawa.ca/311 or with the mobile app, under Report or request. Service requests submitted through this channel are sent immediately and directly to the appropriate City crews for action.
Email:
Members of the public can email the City at 311@ottawa.ca.
Phone:
Members of the public can telephone 3-1-1 (613-580-2400).
The 3-1-1 Contact Centre is open 24 hours a day, every day of the year, including holidays.
