Reporting issues to the City
Every day, thousands of residents reach out to ServiceOttawa to request services from the City, be it online at Ottawa.ca/311, by phone at 3-1-1, or in-person at a Client Service Centre.
There are many ways that residents can advise staff of an issue that requires action from the City.
The quickest and most cost-effective way for residents to submit most service requests is online, either at Ottawa.ca/311 or with the mobile app, under Report or request. Service requests submitted through this channel are sent immediately and directly to the appropriate City crews for action.
Members of the public can email the City at email@example.com.
Members of the public can telephone 3-1-1 (613-580-2400).
The 3-1-1 Contact Centre is open 24 hours a day, every day of the year, including holidays.