Reporting issues to the City
There are many ways that residents can advise staff of an issue that requires action from the City.
The quickest and most cost-effective way for residents to submit most service requests is online, either at Ottawa.ca/311 or with the mobile app, under Report or request. Service requests submitted through this channel are sent immediately and directly to the appropriate City crews for action.
Members of the public can email the City at firstname.lastname@example.org.
Members of the public can telephone 3-1-1 (613-580-2400).
The 3-1-1 Contact Centre is open 24 hours a day, every day of the year, including holidays.