Severe and uninterrupted cold can result in a frozen water service pipe, preventing water from reaching your internal plumbing. The City will issue a seasonal run water advisory to vulnerable properties when frost reaches the appropriate depth. If a water service pipe freezes, City crews work to restore water service to the affected property as soon as possible.
What is a water service pipe?
A water service pipe runs underground, connecting a building’s plumbing to a City water main. Every property that receives water from one of the City of Ottawa’s municipal drinking water systems has a water service pipe.
If you have received a letter from the City advising you to run your water, or if your service pipe has frozen in the past, your pipes are vulnerable to freezing this winter.
To report a frozen service pipe, call 3-1-1. For more information visit Ottawa.ca